Refund policy
Return & Refund Policy
Returns
At Magnolia Avenue, we want you to be happy with your purchase.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can review your request.
Refunds & Replacements
If your request is approved, we will work with you to provide an appropriate solution, which may include:
- A replacement item
- A refund
- Store credit (when applicable)
Refunds are issued to the original payment method and may take several business days to appear, depending on your financial institution.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After processing has begun, we may be unable to cancel your order.
Non-Returnable Items
For hygiene and quality assurance reasons, used or damaged items caused by misuse cannot be returned.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. Magnolia Avenue is not responsible for orders shipped to an incorrect address provided during checkout.
Need Help?
If you have any questions about your order, please contact us through our Contact page. We're happy to help and will do our best to resolve any issues promptly.